Draft for legal review. Not in force yet.

Refund Policy

Last updated: 5 November 2026. Draft for legal review.

In short

• Cancel at any time. You keep your plan to the end of the period you paid for. No partial refunds.
• 14-day money-back on your first payment if you barely used it.
• AI you have already used is not refundable (you confirm this at checkout).
• Unused credit packs can be refunded within 14 days.

Try it first, for free

The Free plan lets you edit and export your own footage on your computer before you pay anything, and the demo episode on the web shows what Cadeloop AI does, so you can see whether Cadeloop works for your show.

14-day money-back guarantee

On every paid plan, monthly or yearly, for your first payment: email hello@cadeloop.com from your account address within 14 days of it.

• Barely used (fewer than 2,500 credits and no web exports): we refund it in full.
• Used more: we refund the price minus what you used (each credit used counts as US$0.001).

The plan then ends and its unused credits are removed. One refund per customer. When you pay, Checkout asks you to confirm: "Start now. I understand used AI time isn't refundable."

After that

• Cancel at any time in your account. You keep the plan until the end of the month (or year) you paid for. We do not refund partial periods. Yearly plans follow the same rule.
• Credit packs: a pack you have not used can be refunded in full within 14 days of purchase. Credits already used are not refunded.

Your legal rights

If you live in the EU or UK, you have a legal right to withdraw from a digital service within 14 days. If you start using the service during that time, we may deduct a share for what you used. This policy never takes away rights you have under the law where you live.

When we refund automatically

If you are charged twice, charged after canceling, or a paid feature does not work and we cannot fix it, we refund the affected amount.

How refunds are paid

To the original payment method, usually within 5–10 business days, depending on your bank. Email hello@cadeloop.com from your account address. GQ Internet Venture LLC, 3400 Cottage Way, Ste G2 #16227, Sacramento, CA 95825, United States.